Return & Refund Policy

At Examdhara, we are committed to providing a seamless and reliable shopping experience. While we aim to ensure that every order meets your expectations, we recognize that issues can occasionally arise. This Return & Refund Policy outlines our process for handling damaged products, refunds, and customer support.

1. Damaged or Defective Products

If you receive a product that has been damaged during shipping or is defective, we’re here to resolve it promptly.

To initiate a return or replacement:

  • Contact us within 48 hours of receiving the item.
  • Provide your order number and clear photographs showing the damage.
  • Contact us via:

Once we receive your request:

  • A return form will be provided to you for completion.
  • Our team will assess the damage based on your photos and information.
  • If your claim is verified, we’ll arrange a free pickup and send a replacement.
  • If a replacement is not available, we’ll issue a full refund via your original payment method after the returned item is received and inspected.

Please note:

  • Some product categories (fragile items, electronics, perishables) may have specific return terms, which will be clarified upon request.

2. Return Eligibility

Returns are accepted under these conditions:

  • The issue is reported within 48 hours of delivery.
  • The item is unused and in its original packaging, with tags and accessories.
  • The return is due to a verified defect, damage, or incorrect item.

Not eligible for return:

  • Products damaged due to customer misuse.
  • Items returned without original packaging or required documentation.
  • Customized or clearance items marked as non-returnable.

3. Refunds

If approved, refunds will be processed to your original payment method within 7–10 working days after we receive and inspect the returned item.

You’ll be notified via email or WhatsApp once your refund is initiated. Please contact your bank or payment provider if you face delays beyond this window.

4. Order Cancellations

Orders can be cancelled only before dispatch. If your order has already been shipped, the return policy will apply.

To cancel an order, contact us immediately at:

5. Shipping Delays and Non-Delivery

While we aim to deliver within 3–5 working days of dispatch, delays can occur due to unforeseen factors (e.g., extreme weather, logistical disruptions).

In case of a delayed or non-delivered order:

  • Check your email or WhatsApp for tracking updates.
  • Reach out to us for assistance.
  • If the order is confirmed as undelivered, we will offer a replacement or full refund, based on your preference.

For any support related to returns, replacements, or general inquiries, please contact:

📧 Email: info@examdhara.com
📱 WhatsApp: 8969686762

Thank you for shopping with Examdhara. We value your trust and are always here to help.

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